mac/journey - Knowing where the journey will go to

Deep insights into the world of your customers

Your customers are hard fought! To get loyal and enthused customers requires an in-depth understanding and knowledge of customers' experiences in all phases of the customer lifecycle - so accompany the customers on their journey to set crucial courses.

Your benefits

  • Founded cause and effect analyses through panel design
  • Localization of “moments of truth”  in the course of time
  • Derivation of loyalty-relevant  management ratios
  • Verification /  readjusting of CRM-Measures
  • Creation the right experiences of enthusiasm
  • Highest cost-efficiency
  • International usability