mac/journey - Knowing where the journey will go to
Deep insights into the world of your customers
Your customers are hard fought! To get loyal and enthused customers requires an in-depth understanding and knowledge of customers' experiences in all phases of the customer lifecycle - so accompany the customers on their journey to set crucial courses.
Your benefits
- Founded cause and effect analyses through panel design
- Localization of “moments of truth” in the course of time
- Derivation of loyalty-relevant management ratios
- Verification / readjusting of CRM-Measures
- Creation the right experiences of enthusiasm
- Highest cost-efficiency
- International usability