{"id":7,"date":"2025-11-04T13:21:21","date_gmt":"2025-11-04T12:21:21","guid":{"rendered":"https:\/\/www.management-consult.de\/sq\/?page_id=7"},"modified":"2026-03-02T16:26:29","modified_gmt":"2026-03-02T15:26:29","slug":"servicequalitaet","status":"publish","type":"page","link":"https:\/\/www.management-consult.de\/sq\/","title":{"rendered":"servicequalitaet"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7\" class=\"elementor elementor-7\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5b826c e-grid e-con-boxed e-con e-parent\" data-id=\"f5b826c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0f1703 elementor-widget elementor-widget-image\" data-id=\"f0f1703\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.management-consult.de\/sq\/wp-content\/uploads\/elementor\/thumbs\/ESS_Logo_Schwarz_RGB-re7mfbyc0xyvos8u6qv4q7nh8ja0pqzuk0y4p3vsxy.png\" title=\"ESS_Logo_Schwarz_RGB\" alt=\"ESS_Logo_Schwarz_RGB\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74e9128 e-flex e-con-boxed e-con e-parent\" data-id=\"74e9128\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a90525d elementor-widget__width-initial animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"a90525d\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Messen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b762ad4 elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"b762ad4\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:900}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Optimieren<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5853e24 elementor-widget__width-inherit elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"5853e24\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:1500}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kommunizieren<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b344184 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"b344184\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f31b786 elementor-widget elementor-widget-heading\" data-id=\"f31b786\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> Servicequalit\u00e4t entscheidet \u00fcber Ihren Gesch\u00e4ftserfolg. Nur wenn Sie diese messen, k\u00f6nnen Sie diese gezielt verbessern.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-028c7f2 e-con-full e-flex e-con e-parent\" data-id=\"028c7f2\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-17d6766 e-con-full animated-slow e-flex elementor-invisible e-con e-child\" data-id=\"17d6766\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:615,&quot;url&quot;:&quot;https:\\\/\\\/www.management-consult.de\\\/sq\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/messen.jpg&quot;}],&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:300,&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bdd9a75 e-con-full e-flex e-con e-child\" data-id=\"bdd9a75\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e886f0e elementor-widget elementor-widget-text-editor\" data-id=\"e886f0e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nutzen Sie das ausgefeilte Instrumentarium von essentiq GmbH zur Bestimmung Status Quo in Sachen Servicequalit\u00e4t und Kundenorientierung.<\/p><ul><li>Valide Messung der Servicequalit\u00e4t durch eine Befragung Ihrer Kunden<br \/><br \/><\/li><li>Valide Ermittlung der Treiber der Servicequalit\u00e4t<br \/><br \/><\/li><li>Multi Channel Befragungsoptionen: telefonisch, online, pers\u00f6nlich, PoS, gemischte Methoden<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c0008f elementor-widget elementor-widget-heading\" data-id=\"7c0008f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Messen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ab6ea7d e-con-full e-flex e-con e-parent\" data-id=\"ab6ea7d\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e2642fe e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"e2642fe\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:27,&quot;url&quot;:&quot;https:\\\/\\\/www.management-consult.de\\\/sq\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/Fotolia_171831190_M.jpg&quot;}],&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8ed6978 e-con-full e-flex e-con e-child\" data-id=\"8ed6978\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a598568 elementor-widget elementor-widget-heading\" data-id=\"a598568\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Optimieren<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77cf86e elementor-widget elementor-widget-text-editor\" data-id=\"77cf86e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-family: Arial, Helvetica, sans-serif;\">Verbessern Sie die Servicequalit\u00e4t dort, wo es f\u00fcr Ihre Kunden wichtig ist.<\/span><\/p><ul><li><span style=\"font-family: Arial, Helvetica, sans-serif;\">Identifikation der zentralen Leistungstreiber der Servicequalit\u00e4t zur gezielten Bestimmung relevanter Optimierungsfelder<br \/><br \/><\/span><\/li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\">Expertise aus zahlreichen Branchen zur Ableitung effizienter Handlungsma\u00dfnahmen zur Steigerung von Servicequalit\u00e4t und Kundenorientierung<br \/><br \/><\/span><\/li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\">Datenbank mit Wirkungsbelegen ausgew\u00e4hlter Ma\u00dfnahmenprogramme<br \/><br \/><\/span><\/li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\">Support bei der Entwicklung und Umsetzung von Verbesserungsma\u00dfnahmen \u2013 Qualit\u00e4ts-Workshops, -Trainings und -Foren.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3872afc e-con-full e-flex e-con e-parent\" data-id=\"3872afc\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-916e35a e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"916e35a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:680,&quot;url&quot;:&quot;https:\\\/\\\/www.management-consult.de\\\/sq\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/showing_siegel.png&quot;}],&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d59ff5b e-con-full e-flex e-con e-child\" data-id=\"d59ff5b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b107058 elementor-widget elementor-widget-text-editor\" data-id=\"b107058\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-family: Arial, Helvetica, sans-serif;\">Zeigen Sie Ihren Kunden Ihr Qualit\u00e4tslevel mit einem Siegel. Machen Sie Ihre Servicequalit\u00e4t mit dem essentiq Qualit\u00e4tssiegel sichtbar.<\/span><\/p><ul><li><span style=\"font-family: Arial, Helvetica, sans-serif;\">Nutzung des exklusiven essentiq Qualit\u00e4tssiegels<br \/><br \/><\/span><\/li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\">Auszeichnung herausragender Servicequalit\u00e4t<br \/><br \/><\/span><\/li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\">Freie Nutzung des Qualit\u00e4tssiegels f\u00fcr einen Zeitraum von 2 Jahren nach Kundenbefragung \/ Erteilung<br \/><br \/><\/span><\/li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><img decoding=\"async\" title=\"\" src=\"https:\/\/web.archive.org\/web\/20240220222830im_\/https:\/\/servicequalitaet.org\/media\/images\/kommunikation.png\" alt=\"\" data-stroid=\"image\/kommunikation\" \/>Kommunikative Nutzung in allen Kan\u00e4len m\u00f6glich \u2013 von der Gesch\u00e4ftsausstattung \u00fcber die Internetseite bis hin zur Massenkommunikation<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96b8480 elementor-widget elementor-widget-heading\" data-id=\"96b8480\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kommunizieren<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-06001c9 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"06001c9\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfc0b10 elementor-widget elementor-widget-heading\" data-id=\"cfc0b10\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sie m\u00f6chten ein individuelles Angebot f\u00fcr ein Siegel zur Servicequalit\u00e4t? \nDann freuen wir uns auf Ihre Kontaktaufnahme.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12bac1d e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"12bac1d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0f1b64e e-grid e-con-full e-con e-child\" data-id=\"0f1b64e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38d5de3 elementor-widget elementor-widget-image\" data-id=\"38d5de3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"215\" height=\"217\" src=\"https:\/\/www.management-consult.de\/sq\/wp-content\/uploads\/2025\/11\/hw.png\" class=\"attachment-large size-large wp-image-220\" alt=\"\" srcset=\"https:\/\/www.management-consult.de\/sq\/wp-content\/uploads\/2025\/11\/hw.png 215w, https:\/\/www.management-consult.de\/sq\/wp-content\/uploads\/2025\/11\/hw-150x150.png 150w\" sizes=\"(max-width: 215px) 100vw, 215px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e12502 elementor-widget elementor-widget-text-editor\" data-id=\"0e12502\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-family: Arial, Helvetica, sans-serif; font-size: 18pt;\"><strong>Hannes W\u00f6lfer<\/strong><\/span><\/p><p><span style=\"font-family: Arial, Helvetica, sans-serif; font-size: 18pt;\">+49 (0)621 &#8211; 72 84 88-11<\/span><\/p><p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"color: #6360ff; font-size: 18pt;\"><a style=\"color: #6360ff;\" href=\"mailto:hannes.woelfer@essentiq.de\"><span style=\"text-decoration: underline;\">hannes.woelfer(at)essentiq.de<\/span><\/a><\/span><br \/><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ae0041a e-flex e-con-boxed e-con e-parent\" data-id=\"ae0041a\" data-element_type=\"container\" id=\"impressum\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f266745 elementor-widget elementor-widget-text-editor\" data-id=\"f266745\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-family: Arial, Helvetica, sans-serif;\">Impressum<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1903ed5 e-flex e-con-boxed e-con e-parent\" data-id=\"1903ed5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c016418 e-grid e-con-full e-con e-child\" data-id=\"c016418\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07a2a3b elementor-widget elementor-widget-text-editor\" data-id=\"07a2a3b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 14pt; font-family: Arial, Helvetica, sans-serif;\"><strong>essentiq GmbH<\/strong><\/span><\/p><p><span style=\"font-size: 14pt; font-family: Arial, Helvetica, sans-serif;\">Am Oberen Luisenpark 15<\/span><br \/><span style=\"font-size: 14pt; font-family: Arial, Helvetica, sans-serif;\">68165 Mannheim<\/span><br \/><span style=\"font-size: 14pt; font-family: Arial, Helvetica, sans-serif;\">T +49 621 728488-0<\/span><\/p><p><span style=\"font-size: 14pt; font-family: Arial, Helvetica, sans-serif;\">Mauerstra\u00dfe 8<\/span><br \/><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14pt;\">33602 Bielefeld<br \/><\/span><span style=\"font-size: 14pt;\">T +49 521 5577711-0<\/span><\/span><\/p><p><span style=\"text-decoration: underline; font-family: Arial, Helvetica, sans-serif;\"><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"mailto:welcome@essentiq.de\"><span style=\"font-size: 14pt;\">welcome(at)essentiq.de<\/span><\/a><\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-073c238 elementor-widget elementor-widget-text-editor\" data-id=\"073c238\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 12pt; font-family: Arial, Helvetica, sans-serif;\"><strong>Gesch\u00e4ftsf\u00fchrer<\/strong><\/span><br \/><span style=\"font-size: 12pt; font-family: Arial, Helvetica, sans-serif;\">Hannes W\u00f6lfer, Stefan Seng<\/span><\/p><p><span style=\"font-size: 12pt; font-family: Arial, Helvetica, sans-serif;\"><strong>Registergericht<\/strong><\/span><br \/><span style=\"font-size: 12pt; font-family: Arial, Helvetica, sans-serif;\">Amtsgericht Mannheim<\/span><\/p><p><span style=\"font-size: 12pt; font-family: Arial, Helvetica, sans-serif;\"><strong>Registernummer<\/strong><\/span><br \/><span style=\"font-size: 12pt; font-family: Arial, Helvetica, sans-serif;\">HRB 7312<\/span><\/p><p><span style=\"font-size: 12pt; font-family: Arial, Helvetica, sans-serif;\"><strong>Umsatzsteuer-Identifikationsnummer gem\u00e4\u00df \u00a7 27a Umsatzsteuergesetz<\/strong><\/span><br \/><span style=\"font-size: 12pt; font-family: Arial, Helvetica, sans-serif;\">DE187258320<\/span><\/p><p><span style=\"font-size: 12pt; font-family: Arial, Helvetica, sans-serif;\"><strong>Haftung f\u00fcr Inhalte<br \/><\/strong>Trotz sorgf\u00e4ltiger inhaltlicher Kontrolle \u00fcbernehmen wir keine Haftung f\u00fcr die Inhalte externer Links. F\u00fcr den Inhalt der verlinkten Seiten sind ausschlie\u00dflich deren Betreiber verantwortlich.<\/span><\/p><p><span style=\"font-size: 12pt; font-family: Arial, Helvetica, sans-serif;\">Hinweise zu Datenschutzbestimmungen finden Sie <span style=\"text-decoration: underline;\"><span style=\"color: #6360ff; font-size: 12pt;\"><a style=\"color: #6360ff;\" href=\"https:\/\/www.essentiq.de\/datenschutz\/\"><span style=\"color: #000000; text-decoration: underline;\">hier<\/span><\/a><\/span><\/span>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84a0590 elementor-widget elementor-widget-text-editor\" data-id=\"84a0590\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>a<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0ec92c elementor-widget elementor-widget-image\" data-id=\"e0ec92c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.management-consult.de\/sq\/wp-content\/uploads\/elementor\/thumbs\/ESS_Kurzform_Schwarz_RGB-re7tgzoendwhkuhv0lndhy1ngqgrrptal3k41drovo.png\" title=\"ESS_Kurzform_Schwarz_RGB\" alt=\"ESS_Kurzform_Schwarz_RGB\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Messen Optimieren Kommunizieren Servicequalit\u00e4t entscheidet \u00fcber Ihren Gesch\u00e4ftserfolg. Nur wenn Sie diese messen, k\u00f6nnen Sie diese gezielt verbessern. 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