mac/experience - Find out how excited by customer experiences
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mac/experience - Find out how excited by customer experiences

From customer to messager

The way to make messengers out of customers if you are aimed at bonding with your customer, care for a reinforcement of the relation by every contact point along the customer journey. mac/experience supports you to stand your ground and permanently achieve advantages against competition by an active relationship management.

Ihre Benefits

  • Getting acquainted with the primary customer contact points

  • Quality measurement of customer experiences

  • Analysis of influence of the respective customer contact points

  • Deep understanding of the sequences of experience which are perceived by the customers along the stages from before to after the transaction

  • Targeted optimisation of the relevant customer contact points